Child safe - not blocking unsuitable websites in Security matters a week ago; Latest Phishing News 02/07/2023 in Security matters 2 weeks ago; Websafe not blocking websites (after I mapped google domains to force SafeSearch) in Switched On Families 3 weeks ago; Re: Can’t deactivate websafe and websites are being blocked in Security. 5. 1. QuickStart, set up and connections. on 26-08-2022 16:41. Learn more. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. Browse Virgin Media Virgin Media Community. on 03-11-2022 16:13. Child Safe & Web Safe can easily be bypassed with a Public DNS, Web Proxy, Apple Relay or a VPN. I click on the run test on my system only to repeatedly receive the message "sorry we cannot test your system right now". on 26-08-2022 16:41. 100, but both do not work. SpeedQuickStart, set up and connections. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereAt Virgin Media, we pride ourselves on our parental controls. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. Stay safe online. Bypass Child Safe & Virus Safe. See. Scroll down and select the ‘Web Safe’ tile for parental settings and choose ‘overview’. 168. Account - Mobile. Thank you! Yes, I realise it’s F-Secure (I had uninstalled it and then couldn’t remember). Browse Virgin Media Virgin. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. We would like to show you a description here but the site won’t allow us. Child safe is so simple to bypass I'm not sure it is worth worrying about. ” This is. Either the customer can't move the sliders or they can but without effect. I have trawled through the other threads that are about this same issue but they seem to have all been resolved in private messages. please help. . Post Reply Preview Exit Preview. Once logged in, select ‘My apps’ tab’. Apply the Public DNS to the computer / device / your own Router i. Changing DNS on your device is the best option VM have other DNS 194. Reply. I did try to access a restricted site over the WIFI and. I checked the DNS entries for NordVPN. When I try to access the account through my Virgin Media website it tells - 5287803. org (returns an SSL error), and ProtonVPN. Then check that you are not using a VPN, and that you are using the Virgin Media DNS servers (they are 194. . Introducing 1. Calls to 159 will be charged at the usual national rate call, which is usually included in your mobile package’s minutes. I do not pay the extra £3 a month for the internet security. Hi, I’m be recently joined virgin and am experiencing my emails not loading correctly. The service is headquartered in Bucharest, Romania, and is subject to its jurisdiction only. Check service status. Networking and WiFi. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. 4. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. Regards. Please enter your email. Learn more. Was told that an engineer would come out, look at the sockets and do the switchover. Virgin Mobile. Apply the Public DNS to the computer / device / your own Router i. My Virgin Media App. Virgin Media Community. Sign in . Hey @DavidCalla,. 1 (this will allow you to access your router’s settings)/ If you’ve put the router in “Modem” mode, use this IP address instead: 192. I have effectively worked around this in a similar way. same issue for me as well, seems to be a wider issue than they think it is. 0 Kudos. Child safe mode is not turning on in Security matters 2 weeks ago; Child Safe show is off but it's on and can't change it. Abdelmonem. SpeedFrom the device on which Web Safe is not working: what AS Name value is reported when you visit are you able to visit site? BTW: is there are reason why you are access the old Web Safe page? -- I'm a Very Insightful Person, I'm here to share knowledge, I. Child Safe is best turned OFF & kept OFF ! When ON it will prevent access to Office VPN, Zoom + Teams & the like, a wide range of Social Media, many TV Streaming & Catch Up services, many commercial websites etc etc. Top offers; Discover Virgin Media; Broadband deals;. Browse Virgin Media Virgin Media Community. I just got a URL from the IT team for the VPN. I have the Virgin media hub running in Modem mode and a 3rd party router attached that is serving the WiFi to my house. Go to solution. Child Safe not working in Security matters yesterday; Child safe not working in Security matters a week ago; Child safe issues, Virgin Media customer service is appalling in Security matters a week ago; Child safe not activating in Switched On Families 2 weeks ago; Cannot Turn Off Websafe and Child Safe in Security matters 2 weeks agoHi there @Ceri1 👋 Welcome to our forum and thanks for your post 😊 Sorry to see you've been having issues saving your Child safe settings. One of the more basic fixes is to restart all your hardware, including restarting both your PC and Virgin Media Hub by switching off the router and then waiting a few minutes to turn it back on. My Virgin Media App. in Security matters 12-10-2023 No there is not; technically not possible. Web Safe protects against malware and phishing scams that try to infiltrate your devices and steal your. We would like to show you a description here but the site won’t allow us. If the AS Name does not contain Virgin Media then: if Hub is in modem mode and third party router is used then confi. I am more than happy to take a look into this for you. net. never-displayed Additional options Related Device or Service. We would like to show you a description here but the site won’t allow us. 222 and 208. It's been on since the start. Once you leave your house you won’t be protected by Web Safe, although Virgin Mobile does include parental control options. Log in to My Virgin Media. Networking and WiFi. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. Hi my child safe is on but no sites are getting blocked. What is it in the private PMs that is being said and fixing the problem?!! I don’t understand why this happening. I have followed the thread and the AS Name I get is below AS Name AVAST Software s. Chatter and natter. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. However, adult sites are not blocked. com, @blueyonder. Child Safe not working in Security matters Wednesday; Installed Web Safe on Mac. on 08-02-2023 16:22. Virgin Media Business sees working with Zscaler as a way to enhance its SD-WAN, hybrid cloud and cloud security suite by offering a world-leading service that encompasses a SASE framework with. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanksChild safe/websafe in Switched On Families 13 hours ago; Child Safe not working 6 months in Security matters Thursday; Re: Web Safe incorrectly blocking our website in Security matters a week ago; Child Safe/Web Protection off but still blocking websites in Security matters 2 weeks ago; Child safe in Switched On Families 2 weeks agoIf the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. e. Regards, Bashkaaa - 5395816. Forum team are best placed to help and issue has been flagged to them. All fine with these devices if I use mobile data so it’s defo something to do with the Wi-Fi. We would like to show you a description here but the site won’t allow us. 1. virginmedia. 11 March 2014 at 10:05PM edited 11 March 2014 at 10:13PM. and enter the following where username:password is replaced with your email address and password, i. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. Go to My Apps. 8. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. 5. It isn't safe for children to browse using Virgin's services at the moment - it is worth highlighting to others as wel. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Settings. Check that childsafe is enabled on your Virgin Media account. You could also try a tracert via VM to see if it hangs. 9. Options. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with. -- Child Safe not working in Security matters 41 minutes ago; Child safe not working in Security matters 6 hours ago; Child Safe Not Working in Security matters Sunday; Web safe not working when enabled in Security matters Sunday; Child Safe show is off but it's on and can't change it. . The disaster is that i have called the customer services for. Use the old Web Safe page (shown on left) until Virgin Media resolve ongoing issues with the their new page (shown on right). I’m not using private browsing (although previously it would block it on - 5429452. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 1. I am sorry to hear you have been unable to make any changes to web safe. I advise that. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Web safe settings not working. Web Safe is not implemented on the router - it's in place upstream in the Virgin Media network. Your link takes me to the internet security page, and it shows how to switch on parental control. Lee_R. For more tips on how to keep your kids safe online, visit Internet Matters. Does the issue persist: when using your browser's Incognito / Private mode; usually accessed by pressing Ctrl + Shift + P in Firefox or - 5104291The forum team are best placed to help further and the issue has been flagged to them; be aware it can take them a few hours / days to respond. View Apps > Web Safe > manage your Web Safe settings - takes me. This is my first post here as I normally find a solution to my problems or manage to work them out myself. Good luck. VM will not dispatch any technicians while an area fault exists. What do the colours mean? Yellow. fixing this should be a priority. I'm having the exact same issue. As a consequence if the site is requested over: As a consequence if the site is requested over: HTTP then the redirection succeeds and Virgin Media's Child Safe or Virus Safe page is shownIf you would like the Web Safe settings changed, let us know as this can be a work around for now. select Account Settings > Online security, then Virus Safe and Child Safe toggles to turn off; to confirm Web Safe is off try access a VPN site, for example. @Client62, when Web Safe blocks access to a site it does so by redirecting the request. Re: Child safe not working. 1. Does the issue persist if you disable Web Safe? FYI: to turn Web Safe off use the primary account holder's authentication credential here My Virgin Media | Virgin Media and then:. Have not changed anything at our end. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. I would immediately get an email confirming that changes were made. 0 Kudos. Click: Settings. It is showing as switched on, but nothing is being blocked. Stream from Virgin Media. Problems in the last 24 hours. 8 and/or 1. Go to solution. Child Safe show is off but it's on and can't change it. To confirm Web Safe is working try going to by default access to VPN sites should be blocked. That is very good since the country is not a member of any signal intelligence alliances. Hi, I've seen this problem mentioned so many times but nobody's 'fixes' work. Hi chg194 . on 30-05-2023 10:07. com 194. Activate Web Safe In order to avoid future infections it is recommended that you turn on Virus Safe, which is available as part of our free Web Safe service which can be found within My Virgin Media. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. any suggestions pls? works fine on old win 10 laptop and mobile devices, so not a signal issue. Regards, Daniel. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Anyway, I recently moved house (August) and kept the same package. Switched On Families. This has been the case for a few weeks and I have been unable to access websafe settings. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or show if the landline’s not working in your area. To check go to from the device experiencing issues, and confirm AS Name result reports Virgin Media, as highlighted below: If AS Name is not reported as Virgin. It'll help to protect any device that's connected. 1 — the Internet’s. e. on 09-07-2023 22:56. The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. Child safe not working. Click on Manage Web Safe. There are no guarantees that my advice will work. Look out for the envelope in the top right-hand corner. 4. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Web Safe; Virgin Media Internet Security; Google One; Upgrades & products. Please help! 🙂. Internet not working on Mac even though all other devices are ok in Security matters 2 weeks ago; Re: Child Safe Not Working in Security matters 2 weeks ago; Web safe not working in Switched On Families 2 weeks ago; Re: Child Safe not working in. 1. There’s a network fault in your area. My wifi has suddenly stopped working. 222. on 27-08-2023 09:39. I called customer services who want to send a third engineer on Friday. There is not much more you can do other than to wait for Virgin Media to identify what is causing Child Safe not to work for you any more given: Virgin Media and you have confirmed Child Safe is on you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Seems to be OK this morning. Change the Wi-Fi Router Channel. At the start of August, I said I was going to leave Virgin, because I was having issues with coverage and I could get more data on a plan somewhere else. Hey, Durgs. Manage Your Account. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. Great to hear that this is now working, be sure to keep us updated with how you get on. 9. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. There’s a network fault in your area. I added it to the 'allowed websites' list, and it's working fine. Reply. 220. Child Safe not working in Security matters Tuesday; Child safe not working in Security matters a week ago; Child safe issues, Virgin Media customer service is appalling in Security matters 2 weeks ago; Child safe not activating in Switched On Families 2 weeks ago; Cannot Turn Off Websafe and Child Safe in Security matters 2 weeks agoConsider trying the following: refreshing Web Safe page by pressing Ctrl + Shift + R to bypass browser cache in a browser's Incognito / Private window an alternative browser If issue persist post back here to have issue flagged to forum team. Hi . Virgin Media Community. Toggle the button next to Child Safe option to turn it Off. in Switched On Families 18-10-2023; Child Safe not working in Security matters 10-10-2023; Child safe issues, Virgin Media customer service is appalling in Security matters 01-10-2023Child Safe into working in Security matters 4 hours ago; Child Safe not working in Security matters a week ago; Child safe not working in Security matters a week ago; Child Safe Not Working in Security matters 2 weeks ago; Web safe not working when enabled in Security matters 2 weeks agoThat’s true Sue. I tried to connect with configure router to use Virgin Media DNS at 194. It will block lots of things because it does categorisation type blocking, same as OpenDNS or other filters in a corporate environment. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanksParental controls are a set of tools designed to protect and keep children safe online. View Apps > Web Safe > manage your Web Safe settings - takes me back to the. Child Safe not working. Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. I spent hours online with one of your help agents who has now deactivated Child Safe completely and left all the. Child safe not working. Hi, I am having the same issue on my directly connected PC, but works on devices connecting via wifi. Virgin Mobile. 159 will never call you directly, but you can trust 159 to always put you through on request to your bank. I can't do this. Also, that you're using the Virgin Media DNS servers (they are 194. Manage Your Account. Welcome to the community and thanks for taking the time to post your issue on the forums. 1. Virgin Media's DNS servers don't seem. Manage Your Account. New to Virgin Media Store Rent now. If you changed the computer's network settings to use any Public DNS does that re-gain access. Vishing calls received for both Virgin Media and O2 in Security matters yesterday; Child safe not working in Security matters Tuesday; Cannot Turn Off Websafe and Child Safe in Security matters a week ago; Child Safe not working in Security matters 2 weeks ago; Your filter is blocking legitimate sites in Security matters 2 weeks ago10 REPLIES. ) Below are workarounds for when Child Safe & Virus does not or cannot be turned off. Child safe not working in Security matters Tuesday; Child Safe not working in Security matters 2 weeks ago; Installed Web Safe on Mac. Lee_R. At this time we aware of the problem and working on repairing this feature. com nslookup protonvpn. Any advice on how to proceed. Adjust the settings according to the level of protection you want. Stay safe online. I have enabled child safe and even added some explicit sites to the deny list on the account page, however these sites are not blocked and are still accessible. Web safe provides ultimate protection when using the internet. If your Virgin Mobile is connected to your home broadband, you can browse protected. Changing network settings to use any Public DNS should re-gain full access for the device. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. Post a question. 220. Changing Virgin Media Web Safe Settings on a Mobil. What AS Name is reported when you visit following example shows an AS Name of Virgin Media:. Switched On Families. Options. com, @blueyonder. How do I install Internet Security? How do I uninstall Internet Security? What are viruses and firewalls? Virgin Media Internet Security How to use Virgin Media Internet Security?. Virgin Media 'Web Safe'. 67. Virgin Phone Switchover. Its features include firewall, parental control, ad blocker, identity theft protection and. Reply. I was offered a new contract, which gave me 10x the data, for the same price if I stayed. All the domains I tried work fine on Virgin Media. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. Having problems with Websafe again. Subscribe to this message's RSS feed. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Networking and WiFi. It is showing as switched on, but nothing is being blocked. Learn whether it’s issues in your area or faults with your services. Joining in. Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected. Virgin Media and you have confirmed Child Safe is on. 1. Stream from Virgin Media. SpeedQuickStart, set up and connections. I am not on any VPN. Staying safe online with Virgin Media Web Safe. Child safe not working. 1 Kudo. Hi, I'm following up on this same thread because, while not on mobile, I'm having exactly the same issue with web safe blocking websites with adult content while the web safe option is OFF on my account. I have the same issues. I'm on a top, up to date laptop using an up to date browser and I've tried three using Windows 11. SpeedSign in to My Virgin Media a. Options. Hi chg194 . 8. It is still shown as enabled on the WebSafe website, and Virgin Support was of little use. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. It's been on since the start. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. 8. . 168. Switched On Families. 168. uk and @virgin. However no idea of how long that might take. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. It happens, and mine is listed on 3 at the time I write this, and it's from a previous user of the IP address. com (connection reset error). Tried turn off and in again but didn't - 5415999. The process will be quite similar for other top VPNs like PIA, Cyberghost,. Stream from Virgin Media. Try both Mac and Windows. Account - Mobile. Phone. I am really suferring from inability to enable Web Child Safe in my Virgin media acoount. 1 Kudo. If you haven’t changed your password, the default one is placed on the bottom of the router. I've flagged this with VM before and nothing happened. Virgin Media; My Virgin Media; Shop; Help;. - 5375863. Now it is broken broken. com 9. QuickStart, set up and connections. Child safe is on under account settings -> online security. My Virgin Media App. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Virgin Media Mail operates several email domains, including @virginmedia. Please,. . I got as far as the 'Choose a new password' section, but as I enter a new password (using just numbers and letters, starting with a letter) I get as far as the 7th character. If it's your Virgin Media Web Safe, you can do this directly in your My Virgin Media Account, in My Apps and then Web Safe. Operating system blocks work with user IDs but children may be able to circumvent that by getting another ID ;WWE Network not working via VIRGIN MEDIA in uk in Networking and WiFi a week ago; Had a power cut and now the router hub doesnt turn on in Networking and WiFi 08-09-2023; Re: Web Safe turned off but still blocking sites in Networking and WiFi 07-09-2023; Issues with Archero (Game) and Websafe in Gaming Support 20-05-2023By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. 1. Learn more Have I helped? Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. The white l. 2. Email address. 1. 0 Kudos. What do the colours mean? Yellow. It has previously said that all emails were "safe and secure". in Security matters 12-10-2023No there is not; technically not possible. Hub 3. If it was a scam, they will be able to help and protect you from falling victim to fraud. I have also looked into the Virgin F-secure online security thing for £3 p/m but the links to that page all don’t work and the links to register to get 3 free mo. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. How to turn on Child Safe. 100 nslookup protonvpn. 50 per month. We would like to show you a description here but the site won’t allow us. 168. 67. As far as bypassing Virgin Media IPTV restriction, CyberGhost VPN is as good as it gets. Web Safe turned off but still blocking websites. Try computers with Cisco’s OpenDNS using 208. Stay safe online. Virgin Media; My Virgin Media; Shop; Help;. Here’s what the lights mean on Hub 3: White power light is on and WiFi light is flashing red. . Just to set expectations the issues with Child Safe have persisted for over 12 months. Please help, I’ve got young, curious kids spending more time than usual on their screens over half term. Staying safe online with Virgin Media Web Safe. Regards. When I got the Manage Websafe Settings I get the virgin - 5135652 - 21. Browse Virgin Media Virgin Media Community. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. No bank or credit card details are required for the trial. Thanks for your patience while we work to fix things as quick as we can. Can someone from virgin help please. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I have tried to turn off websafe but cannot reach account settings as the webpage is not working and comes up with the 'oops. --. any help would be helpful. 'Frustrating' The firm operates several email services including @virginmedia. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. The Websafe screen has changed - it used to look like the first picture but has now changed to look like the second picture. Direct from Virgins help pages. Web Safe will help you block access to web sites known to be infected or to distribute Malware. I have tried several times over the last month with the same results. 1. Security matters. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for example Setup. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Yes, you are right, technically Virgin Media could apply any "other" traffic management. QuickStart, set up and connections. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. Security matters. It’s easy to turn on.